Shipping policy
SHIPPING POLICY
MADE-TO-ORDER PRODUCTION
Most Aviles Prints products are made to order and fulfilled by our professional print partner, CreativeHub by theprintspace.
Orders normally enter production shortly after purchase. CreativeHub generally produces and dispatches print orders within 2–5 business days. This production period is separate from the delivery time shown at checkout.
SHIPPING RATES
Shipping charges are calculated according to the products in your order and the delivery destination. The applicable shipping cost will be displayed at checkout before payment.
DELIVERY ESTIMATES
Delivery times begin after production is complete and the order has been dispatched.
For standard shipping, delivery is generally estimated within approximately 5 working days after production is complete. International delivery times may vary depending on the destination, carrier, customs processing and circumstances outside our control.
All delivery dates are estimates rather than guaranteed arrival dates.
ORDER TRACKING
Where tracking is available, tracking details will be provided after dispatch.
Some postal services may not provide detailed tracking. If a tracking link is available, it may take a short time after dispatch to begin showing movement.
Orders can also be checked by contacting hello@avilesprints.com.
FULFILMENT LOCATIONS
CreativeHub orders may be produced and dispatched from its fulfilment facilities in Europe, the United Kingdom or the United States. The fulfilment location is selected according to the delivery destination and operational availability.
SEPARATE AND SPLIT SHIPMENTS
Products within the same order may be fulfilled from different locations.
If an order contains both a CreativeHub print and an item held or produced directly by Aviles Prints, the items may arrive in separate parcels and at different times. Separate shipping charges may also be displayed at checkout where different fulfilment locations are involved.
STUDIO STOCK AND COMMISSION WORK
Ready-made stock, original work and commission orders fulfilled directly by Aviles Prints are currently available for delivery within Ireland unless a different arrangement has been agreed with you in writing.
Production and delivery times for commissioned or bespoke work will be confirmed separately before the order is finalised.
CUSTOMS, IMPORT TAXES AND DUTIES
Orders delivered within the European Union are normally fulfilled from within Europe.
For certain destinations outside the European Union, United Kingdom and United States, the recipient may be required to pay local import VAT, customs duties, taxes or carrier handling fees. These charges are determined by the destination country and are the customer’s responsibility unless the checkout or order confirmation expressly states that they are included.
Aviles Prints cannot predict or control charges imposed by customs authorities.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please contact hello@avilesprints.com immediately if you notice an error. We will try to correct the address before production or dispatch, but changes cannot be guaranteed once fulfilment has begun.
Aviles Prints is not responsible for delays or additional costs caused by an incomplete or incorrect address supplied by the customer.
DELIVERY DELAYS
Delays may occasionally occur because of carrier disruption, adverse weather, customs processing, public holidays, peak trading periods or other circumstances outside our reasonable control.
If your order appears substantially overdue, contact hello@avilesprints.com with your name and order number so that we can investigate.
DAMAGED OR MISSING ORDERS
Please inspect your parcel when it arrives.
If an order is damaged, incomplete or appears to have been lost in transit, contact hello@avilesprints.com as soon as possible and include:
• your order number
• a description of the problem
• photographs of the item and packaging where relevant
We will investigate the issue and provide the appropriate remedy in accordance with applicable consumer law.
CONTACT
Aviles Prints
Email: hello@avilesprints.com
Nothing in this shipping policy limits any rights available to you under applicable consumer law.